FAQs • Everett Library, WA • CivicEngage

I didn't get a verification email. What happened?

Sometimes these emails can end up in your spam or junk mail folder. Please check those folders and allow kanopy@kanopystreaming.com to send messages to your inbox.

If you have continued issues, please open a help ticket with Kanopy support at support@kanopy.com

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Kanopy

Show All Answers

1. How do I create an account to use Kanopy?

First, access Kanopy through the link on the library's website or by going to https://epls.kanopystreaming.com

Once you're at the site, click the orange "Continue" button,

Then, click the "Log in" button at the top right part of the screen.

Next, sign up by entering your name, email address, and create a password to use on Kanopy. You may also create an account by signing in with Facebook or Google.

Then, go to your email inbox and open a the message from Kanopy, and click "Verify My Email"

Now that you have verified your email address, select "Add library card"

Finally, enter your 14-digit library card number (beginning with 2305600) and your PIN, and you'll be ready to start streaming!

2. How many titles can I watch?

Library cardholders are allowed 8 play credits per month. The count resets on the first of the month.

Once you click "Play" on a title, you may watch it as many times as you would like within 72 hours.

3. Is there an app for Kanopy?

Yes!

You can stream films from Roku, iOS, Apple TV, and Android devices using the free Kanopy app, downloaded from your device's app store.

4. Can I watch Kanopy movies on my TV?

In addition to the apps for Roku and Apple TV, you may also be able to cast Kanopy films to your TV via Chromecast or AirPlay (or even by connecting your device via HDMI).

Visit the Kanopy help site for more details.

5. Can I download movies to watch offline?: No. Kanopy videos may only be streamed at this time.

6. I didn't get a verification email. What happened?

Sometimes these emails can end up in your spam or junk mail folder. Please check those folders and allow kanopy@kanopystreaming.com to send messages to your inbox.

If you have continued issues, please open a help ticket with Kanopy support at support@kanopy.com

7. Who do I contact if I have a problem with a video that wouldn't play properly?

Please start with the troubleshooting guides on Kanopy's support site.

If none of the suggestions on that site help fix the problem, please email Kanopy for additional assistance at support@kanopy.com. Please include as many details as possible in your message, so Kanopy can better serve your request.